Tag Archives: social media crm

Salesforce unveils Twitter CRM software – Silicon Valley / San Jose Business Journal:

Salesforce.com quick to monetize twitter – before even twitter does !

Salesforce Inc. on Monday said it will offer a customer-relationship management application for the popular micro-blogging service, Twitter.

The new application aimed at helping companies find and assist their customers who are going to Twitter community to solve product problems rather than call customer service.

Comcast Corp. and Dell Inc. have already signed up for the Twitter to Service Cloud, San Mateo-based Salesforce (NYSE:CRM) said.

The software lets customer-service agents search for tweets on their products and companies, look through a database for answers and keep track of the “conversation level” on a certain topic or product. It will cost $995 a month for five agents and five business partners, and support for 250 customers.

via Salesforce unveils Twitter CRM software – Silicon Valley / San Jose Business Journal:.

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