Salesforce unveils Twitter CRM software – Silicon Valley / San Jose Business Journal:

Salesforce.com quick to monetize twitter – before even twitter does !

Salesforce Inc. on Monday said it will offer a customer-relationship management application for the popular micro-blogging service, Twitter.

The new application aimed at helping companies find and assist their customers who are going to Twitter community to solve product problems rather than call customer service.

Comcast Corp. and Dell Inc. have already signed up for the Twitter to Service Cloud, San Mateo-based Salesforce (NYSE:CRM) said.

The software lets customer-service agents search for tweets on their products and companies, look through a database for answers and keep track of the “conversation level” on a certain topic or product. It will cost $995 a month for five agents and five business partners, and support for 250 customers.

via Salesforce unveils Twitter CRM software – Silicon Valley / San Jose Business Journal:.

4 Comments

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4 responses to “Salesforce unveils Twitter CRM software – Silicon Valley / San Jose Business Journal:

  1. I keep looking for a good reason for Twitter. The ‘having Pizza with my family’ post is just too boring to continue.
    This just might be the solution. Now, I’ll get on Twitter to get the company’s attention. Since the company is looking, it will find me.
    That sounds like a good plan, as long as they can actually make a difference.

  2. CasTex

    Thanks for this post, I am interested in.

  3. Hi,
    great site! very interesting!
    Bye, Andrea from italy!

  4. Using Twitter to gauge your customers responses to your products is a great thing to do. Also notifying your target market of new and interesting CRM solutions works too.

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