Qantas blames passengers for their injuries – itsReal

My… My… Qantas – i was quite shocked to read in the Today Paper in Singapore how Qantas turned the tables on its passengers – its customers and blamed them for their own injuries as the Perth bound Qantas flight dropped suddenly – due to as yet no one knows why.

The Captain of the plane heralds that they should have had their seat belt on –

It is NOT compulsary to wear a seat belt, so why, in a time of distress, does Qantas choose to blame their passengers.

Is it because Qantas is having so many safety issues and the injuries add another headache to their current global position in the airline industry. I think in this case there should have been NO finger pointing at passengers or that there is a lack of laws compelling people to belt up – rather it should have been compassion and sympathy for what seems to be an unusual and uncontrollable incident.

Qantas – i thought Australian’s had a heart.


Filed under advertising, aplink, marketing, PR, Public Relations, qantas, qantas incident, singapore

2 responses to “Qantas blames passengers for their injuries – itsReal

  1. Zeddy

    Well, they’re not saying that in Australia.
    Anyway Qantas have always emphasized during the pre-flight passenger briefings for at least 10 years now, that seat belts should be worn whenever seated or sleeping, to avoid being thrown around the cabin during turbulence. They state it is company policy, and it arose from an incident in the 90’s where there were injuries during air turbulence.

    I always wear it if I’m in the seat.

  2. Chris

    Your statement is flawed.

    “It is NOT compulsary to wear a seat belt, so why, in a time of distress, does Qantas choose to blame their passengers.”

    This is not true. On every Qantas flight, the safety briefing always states very clearly that seatbelts can be removed once the seatbelt sign is off, and passengers can move about to access the toilet or stretch their legs. However, it also states that passengers should ALWAYS have their seatbelts fastened when they are sitting in their seats.

    Therefore, if Qantas made such an announcement, then they are morally and legally in the right, when it comes to passengers that are injured while sitting down without having their seatbelts fastened.

    Against passengers that were in the midst of walking to the toilet, stretching their legs, etc, they would have no room to stand on, then.

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